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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Angeheftet
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Gepostet 04. Dez. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Angeheftet
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Gepostet 17. Jan. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
      Angeheftet
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Gepostet 21. Nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Abgeschlossen
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Gepostet 30. Dez. 2020 · Tom Metz

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      Varias condiciones para mostrar campos en los Formularios
      Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

      Gepostet 03. Feb. 2025 · Melany Caceres

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      Allow All Agents to Add End Users
      Beantwortet
      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      Gepostet 30. Jan. 2024 · David Kuehn

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      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      Gepostet 10. März 2023 · Kelly Prettner

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Gepostet 05. März 2025 · Nicolas Leboeuf

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