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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Zendesk Search should look into attachments
      Nicht geplant
      Use Case: invoices being sent to Zendesk often only contain the invoice # within the attached invoice, so when searching...

      Gepostet 01. Feb. 2018 · Administrator

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      Ability to change the color of custom statuses
        Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

      Gepostet 30. Jan. 2025 · Bobby Koch

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      Give Admins the Ability to Log Out Agents from Agent Workspace and Chat
      Currently, if you have a support agent who is viewing a ticket in Agent Workspace and leaves for the day without closing...

      Gepostet 13. Juli 2022 · Krista Zaloudek

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      SLA Alerting in Minutes
      Geplant
      Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...

      Gepostet 01. Sept. 2015 · Celia Cottle

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      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 04. März 2025 · Andrei Vasin

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      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Gepostet 23. Jan. 2019 · Chris Fassano

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      Hide the dialog box when 2-Factor authentication
      Beantwortet
      We would like to use 2 factor authentication for Agenst every time.However the dialog box that "Don't ask again on this ...

      Gepostet 22. Feb. 2021 · サポートエンジニア

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      Why cant we see "New" tickets in the new Agent home?
      Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

      Gepostet 01. Okt. 2024 · Gary Jackson

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      Agent Home Feedback - Agents need automatic refresh for web and email tickets
      I got very excited for Agent Home when it mentioned that it automatically refreshed. I then realized this was only for M...

      Gepostet 20. Mai 2024 · Aaron Doane

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      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Gepostet 06. März 2025 · Pan Pan

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