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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Gepostet 06. März 2025 · Julian Kossak

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      Recover (soft) deleted user
      Nicht geplant
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Gepostet 28. Mai 2019 · Sebastiaan Wijchers

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      Support: Restrict Attachments by File Type
      Geplant
      Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https...

      Gepostet 31. Mai 2019 · Zac Garcia

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      Make feature-Merging suggestions only available to certain groups
      Many of our tickets come from B2B and third-party platforms. For third party channels the risk is to merge two separate ...

      Gepostet 06. März 2025 · Pan Pan

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      New Multi-Select Field and Conditional Fields App
      Hello, When using the conditional fields app to condition the new multi select field, it does not condition the field, ...

      Gepostet 19. Dez. 2017 · Socorro Fernandez

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      Knowledge Capture App not Showing Images for Non-Default-Brand Help Centres
      I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users ar...

      Gepostet 29. Mai 2024 · Mitchell Lewsey

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      Allow admins to delete satisfaction ratings
      Nicht geplant
      Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support pr...

      Gepostet 16. März 2021 · Brianne Hansen

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      Dynamic Content Search Bar
      Geplant
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Gepostet 27. Sept. 2021 · سعيدة | Saeeda

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Gepostet 05. März 2025 · Nicolas Leboeuf

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Abgeschlossen
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Gepostet 30. Dez. 2020 · Tom Metz

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