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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Angeheftet
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Gepostet 04. Dez. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Angeheftet
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Gepostet 17. Jan. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
      Angeheftet
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Gepostet 21. Nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Confusing wording for "save" button
      Sharing some feedback (that at least one of my colleagues has agreed with when I asked her for help): The “save as New” ...

      Gepostet 07. März 2025 · Lara George

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      Adding pictures and PDF to an Organisation
      As we have customers where we need to have specific location of product and other needed information serve the customer ...

      Gepostet 07. März 2025 · Nicolai R.

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      Feature Request: Enhanced Task and Checklist Management in Zendesk
      Description: We propose the addition of advanced task and checklist management features within Zendesk to streamline our...

      Gepostet 06. März 2025 · Scott Tynan

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      Save Ticket Summary
      We found that the ticket summary is accurate. To facilitate data analysis later, we hope that when a ticket is closed, t...

      Gepostet 06. März 2025 · Pan Pan

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      Allow organizations to be searched by domain
      Hi all, We occasionally have issues with our organization/user mapping due to us using the Salesforce integration. In s...

      Gepostet 04. Okt. 2023 · Alastair Adams (US)

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