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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      a new ticket within previous one was closed?
      Hello, What action do you take when a customer submits a new ticket within a certain number of days after their previous...

      Gepostet 31. März 2025 · ye hotiw

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      Updating / combining tickets from external alert emails ?
      Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...

      Gepostet 07. März 2025 · Will

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      Remove old email response and previous thread option when response to a customer
      Beantwortet
      Hi, Why it's not possible to remove the email thread in my last response to the customer and keep only the last sent mes...

      Gepostet 16. Jan. 2024 · Saeed Himour

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      Is there a limit of how many organizations we can have in our db?
      I asked this question of Support last week, got an email with a ticket link to it but the ticket doesn't exist; if I cli...

      Gepostet 24. März 2025 · MineralTree | Support

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      Reactions update tickets
      Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...

      Gepostet 19. März 2025 · Judy Correia

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      Gepostet 19. Feb. 2025 · Michael

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      Ticket Attachments - Ability to Set Maximum File Limit per Form
      Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

      Gepostet 06. März 2025 · Jayci Minjare

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      Split an unrelated request into a new ticket
      Beantwortet
      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Gepostet 30. März 2021 · Ari Harrison

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      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name is...

      Gepostet 22. Juni 2023 · DOMINGO GONZALEZ

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      Prevent Ticket Update from Closing the Tab
      Beantwortet
      A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...

      Gepostet 29. Jan. 2019 · JacobN

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