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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Out of Office Notification
      Beantwortet
      Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

      Gepostet 09. Aug. 2021 · Sunita Ramdien

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      Forwarding emails sent to individual techs to open a ticket
      Beantwortet
      Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

      Gepostet 27. Aug. 2021 · TBD

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      Customer email auto-relply problem. Duplicate tickets and go in a loop.
      Beantwortet
      I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

      Gepostet 30. Aug. 2021 · Loris Modena

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      CC'ed addresses added by end-user do not receive agent reply
      Beantwortet
      An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

      Gepostet 24. Aug. 2021 · Joey Pilot

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      Multiple ticket created when support adress in CC
      Beantwortet
      Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

      Gepostet 10. Aug. 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Beantwortet
      Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

      Gepostet 06. Aug. 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Beantwortet
      Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

      Gepostet 06. Aug. 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Beantwortet
      We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

      Gepostet 09. Aug. 2021 · vaibhav

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      Custom Dropdown List Field Modifications
      Beantwortet
      We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

      Gepostet 17. Aug. 2021 · john alfonso

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      Email attachments inside trigger data
      Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

      Gepostet 06. Sept. 2021 · Kirill Vakhrin

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