Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      CSAT in you zendesk tickets (instead of after closed)
      Beantwortet
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Gepostet 28. Juni 2021 · Danja Overgaag

      2

      Follower

      0

      Stimmen

      2

      Kommentare

      Open text fields as ticket fields/categories
      Beantwortet
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Gepostet 28. Juni 2021 · Julia Zuber

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Is it possible to have sub groups within a request form?
      Beantwortet
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Gepostet 25. Juni 2021 · Edwin Woo

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Sending to the customer problem.
      Beantwortet
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Gepostet 24. Juni 2021 · Sebastian Schmidt

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Hide the Zendesk e-mail addresses...
      Beantwortet
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Gepostet 11. Juni 2021 · Diego Rivera

      2

      Follower

      0

      Stimmen

      2

      Kommentare

      Undeliverable email not resulting in a ticket
      Beantwortet
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Gepostet 15. Juni 2021 · Phil Dyer

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Regex field for multiple 9 digit numbers
      Beantwortet
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Gepostet 15. Juni 2021 · Auf Mir

      2

      Follower

      0

      Stimmen

      3

      Kommentare

      Collaborative forms?
      Beantwortet
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Gepostet 09. Juni 2021 · Oral Fuat

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Do not send automatic ticket creation response to specific external users
      Beantwortet
      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Gepostet 10. Juni 2021 · Phil Dyer

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Configuring conditional fields
      Beantwortet
      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

      Gepostet 07. Juni 2021 · Anneloes

      2

      Follower

      0

      Stimmen

      2

      Kommentare