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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

Gepostet 18. Apr. 2024 · Jennifer Remler

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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

Gepostet 28. März 2019 · Alex Thorwaldson

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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

Gepostet 29. Nov. 2024 · Noelle Cheng

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Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

Gepostet 21. Nov. 2024 · Annika Werner

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

Gepostet 28. Nov. 2024 · Partha Iyengar

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Views - Folders
Beantwortet
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

Gepostet 11. Aug. 2015 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

Gepostet 06. Dez. 2023 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

Gepostet 29. Jan. 2024 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

Gepostet 30. März 2021 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

Gepostet 22. Juni 2023 · DOMINGO GONZALEZ

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