Zendesk Suite Q&A
Neuer PostAsk questions about Zendesk Suite or share your expertise by answering questions.
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Agent Status, Routing and Monitoring FAQ Angeheftet3 Stimmen 0 Kommentare
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Removing "Null" as an Option from Required Ticket Fields for End-Users23 Stimmen 12 Kommentare
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Using CCs as conditions for Triggers and Automations10 Stimmen 7 Kommentare
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Trigger condition with evaluation of the numeric value in ticket field9 Stimmen 8 Kommentare
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How do I alter column widths please? Beantwortet9 Stimmen 12 Kommentare
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WhatsApp/Messaging Agent Work Space8 Stimmen 10 Kommentare
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Duplicate existing chatbot flowbuilder7 Stimmen 10 Kommentare
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Bad CSAT - Mandatory.7 Stimmen 2 Kommentare
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Sending one email to two support addresses Beantwortet7 Stimmen 11 Kommentare
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Help/App request: Article Feedback reporting from customers Beantwortet6 Stimmen 6 Kommentare
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Article Helpful Feedback Beantwortet6 Stimmen 2 Kommentare
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Light Agent Training Material6 Stimmen 2 Kommentare
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Recall / unsend email6 Stimmen 11 Kommentare
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We want to enable "Request a Callback" feature even when no agents are Online6 Stimmen 3 Kommentare
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Instagram Story Replies not logged as tickets Beantwortet6 Stimmen 5 Kommentare
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Can I create a ticket view based on a custom organization field6 Stimmen 11 Kommentare
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Live data filtering Beantwortet6 Stimmen 5 Kommentare
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Create a Zendesk view with "mentions" Beantwortet6 Stimmen 14 Kommentare
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Run a macro from a trigger? Beantwortet5 Stimmen 6 Kommentare
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User Identification in messaging5 Stimmen 3 Kommentare
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Copy/Paste Stripping Characters in Agent Workspace5 Stimmen 5 Kommentare
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Reply Time metrics after assigning to different group Beantwortet5 Stimmen 6 Kommentare
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time zone allow automatic sync of the user profiles with their browser IP Beantwortet4 Stimmen 5 Kommentare
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Some tickets don't show replies/updates immediately Beantwortet4 Stimmen 12 Kommentare
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Guide Search Needs to show date of last article update4 Stimmen 6 Kommentare
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How to add and mark an event in a chart on a Zendesk custom query?4 Stimmen 2 Kommentare
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Ticket Form Improvement Beantwortet4 Stimmen 6 Kommentare
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Date user fields: "is NOT within …"4 Stimmen 3 Kommentare
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Availability of live captions/transcriptions for Zendesk Talk calls?4 Stimmen 1 Kommentar
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What's the best way to peer review an article? Beantwortet4 Stimmen 3 Kommentare