Zendesk Suite Q&A
Neuer PostAsk questions about Zendesk Suite or share your expertise by answering questions.
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Agent Status, Routing and Monitoring FAQ Angeheftet4 Stimmen 0 Kommentare
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Removing "Null" as an Option from Required Ticket Fields for End-Users23 Stimmen 13 Kommentare
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Create a Zendesk view with "mentions" Beantwortet13 Stimmen 14 Kommentare
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Duplicate existing chatbot flowbuilder11 Stimmen 14 Kommentare
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Access to personal ticket Views as Admin11 Stimmen 6 Kommentare
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Bad CSAT - Mandatory.10 Stimmen 3 Kommentare
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Sending one email to two support addresses Beantwortet10 Stimmen 13 Kommentare
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How do I alter column widths please? Beantwortet10 Stimmen 13 Kommentare
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Trigger condition with evaluation of the numeric value in ticket field9 Stimmen 9 Kommentare
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We want to enable "Request a Callback" feature even when no agents are Online8 Stimmen 5 Kommentare
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WhatsApp/Messaging Agent Work Space Beantwortet8 Stimmen 10 Kommentare
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Rebranding the Answer Bot in the modern web widget7 Stimmen 11 Kommentare
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Audit Logs for Changes to Help Center/Guide/Gather Beantwortet7 Stimmen 5 Kommentare
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Live data filtering Beantwortet7 Stimmen 7 Kommentare
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Help/App request: Article Feedback reporting from customers Beantwortet6 Stimmen 6 Kommentare
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Article Helpful Feedback Beantwortet6 Stimmen 2 Kommentare
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Run a macro from a trigger? Beantwortet6 Stimmen 6 Kommentare
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User Identification in messaging6 Stimmen 9 Kommentare
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Present ticket form only to certain end-users in the same organization?6 Stimmen 3 Kommentare
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Light Agent Training Material6 Stimmen 2 Kommentare
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Ability to publish a hidden article6 Stimmen 6 Kommentare
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Instagram Story Replies not logged as tickets Beantwortet6 Stimmen 7 Kommentare
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Reply Time metrics after assigning to different group Beantwortet6 Stimmen 6 Kommentare
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Explore - Reporting CSAT by Date Survey Taken Beantwortet6 Stimmen 14 Kommentare
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Inactive message scenarios for assignment and capacity rules Beantwortet5 Stimmen 2 Kommentare
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How to create/display a Calendar of Events in the Community?5 Stimmen 1 Kommentar
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Feature Request: Auto-merging tickets based on message-ID AND email subject5 Stimmen 1 Kommentar
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time zone allow automatic sync of the user profiles with their browser IP Beantwortet5 Stimmen 6 Kommentare
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Submit a ticket in messaging (Chatbot)5 Stimmen 11 Kommentare
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How to add and mark an event in a chart on a Zendesk custom query?5 Stimmen 2 Kommentare