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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Setting up drop down list dependency
      Beantwortet
      I have a "Reason" field with 5 choices.I have a "Sub-Reason details" field with 15 choices.When I select the "Reason" fi...

      Gepostet 07. Juni 2021 · John Mike

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      Auto Generate ticket via email
      Beantwortet
      Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address wh...

      Gepostet 07. Juni 2021 · Andrew

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      Change Alias and need to set up Bounce back email to the requester
      Beantwortet
      Hello Everybody, Currently we're using Alias A (abc@yourdomain.zendesk.com) and wanted to replace it with Alias B (xyz@...

      Gepostet 28. Mai 2021 · Kuldeep Patidar

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      How to create a ticket with a web form using customer email and name?
      Beantwortet
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...

      Gepostet 20. Mai 2021 · Justin Francisco - UpWork

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      Ticket being placed in the wrong queue
      Beantwortet
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two emai...

      Gepostet 21. Mai 2021 · Corey Wahler

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      Autofill requestor name
      Beantwortet
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name .  Does someone h...

      Gepostet 18. Mai 2021 · Olivier BRUYLANDT

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      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Beantwortet
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?  

      Gepostet 12. Mai 2021 · Miles

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      Conditional fields, dropdowns, and multiple choice typeform questions to ticket
      Beantwortet
      Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...

      Gepostet 27. Apr. 2021 · Patrick Crane

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      How do end-users read the public reply
      Beantwortet
      How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...

      Gepostet 26. Apr. 2021 · Chin Lancelot

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      Tickets default the tags from an organization's tags
      Beantwortet
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...

      Gepostet 14. Mai 2021 · Cameron Priem

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