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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Gepostet 25. Feb. 2025 · mfg

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      Organization fields in each ticket
      Beantwortet
      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require specia...

      Gepostet 16. Feb. 2022 · Claus Meisel

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

      Gepostet 19. Feb. 2025 · Michael

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      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

      Gepostet 12. Feb. 2025 · Rich Herbert

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Gepostet 05. Feb. 2025 · joyce baxley

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      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

      Gepostet 06. Feb. 2025 · Zach Gilbert

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      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

      Gepostet 06. März 2024 · Daniel Silva

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      White, hidden text string at the end of public reply to new ticket
      Beantwortet
      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

      Gepostet 23. März 2023 · Kevin Zhou

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      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

      Gepostet 17. Okt. 2024 · Zhansaya Adyrbek

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      Gepostet 12. Aug. 2022 · Emily Angel

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