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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Changing Ticket Schedules Automatically
      We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

      Gepostet 06. Nov. 2024 · Zach Ihle

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      Remove numbers next to Shared and Personal
      Beantwortet
      How can we remove the numbers next to the views Shared and Personal?

      Gepostet 15. Okt. 2024 · Michiel De Pauw

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      Printing specific fields
      Beantwortet
      Hi all.    Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...

      Gepostet 29. Sept. 2024 · Cliff Rene

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      How to manage wrong email addresses of customers?
      Beantwortet
      same issue as this post  :    incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect rec...

      Gepostet 11. Okt. 2024 · Shyanne Lawrence

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      Side conversations disappearing after creation
      Beantwortet
      Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishe...

      Gepostet 08. März 2024 · Carson Hess

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      Ticket Creation Issues
      Beantwortet
      Howdy all!    I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...

      Gepostet 18. Okt. 2024 · Geoff Ludwig

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      Dissuade users from sending in multiple tickets
      Beantwortet
      We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

      Gepostet 13. Mai 2022 · Wattpad Help

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      Removing "Null" as an Option from Required Ticket Fields for End-Users
      Beantwortet
      We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

      Gepostet 22. Dez. 2021 · Tino R.

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      How to manage wrong email addresses of customers?
      Beantwortet
      Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the t...

      Gepostet 11. Aug. 2023 · karankuwarbidxb

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      Blank space added when an email is sent from triggers.
      Beantwortet
      Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...

      Gepostet 13. Okt. 2021 · Florian PRESTIFILIPPO

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