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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Not Receiving Replies on Support tickets
      Beantwortet
      Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

      Gepostet 28. Juni 2021 · Winter Belmont

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      Show support ticket without sign in with login form
      Beantwortet
      Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

      Gepostet 30. Juni 2021 · William POITEVIN

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      CSAT in you zendesk tickets (instead of after closed)
      Beantwortet
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Gepostet 28. Juni 2021 · Danja Overgaag

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      Open text fields as ticket fields/categories
      Beantwortet
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Gepostet 28. Juni 2021 · Julia Zuber

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      Is it possible to have sub groups within a request form?
      Beantwortet
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Gepostet 25. Juni 2021 · Edwin Woo

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      Sending to the customer problem.
      Beantwortet
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Gepostet 24. Juni 2021 · Sebastian Schmidt

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      Hide the Zendesk e-mail addresses...
      Beantwortet
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Gepostet 11. Juni 2021 · Diego Rivera

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      Undeliverable email not resulting in a ticket
      Beantwortet
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Gepostet 15. Juni 2021 · Phil Dyer

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      Regex field for multiple 9 digit numbers
      Beantwortet
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Gepostet 15. Juni 2021 · Auf Mir

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      Collaborative forms?
      Beantwortet
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Gepostet 09. Juni 2021 · Oral Fuat

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