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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Gepostet 18. Mai 2023 · Viktor Hristovski

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Gepostet 09. Okt. 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Gepostet 04. Okt. 2023 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Gepostet 24. Apr. 2024 · Rory Brown

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Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Gepostet 16. Jan. 2025 · A.A.K.

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Hello,   We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...

Gepostet 17. Dez. 2024 · Gerrit

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Hello,    I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...

Gepostet 18. Dez. 2024 · Lara Atkins

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I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

Gepostet 09. Jan. 2025 · Aaron Doane

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We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

Gepostet 07. März 2024 · Daniel Rafeedie

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We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

Gepostet 09. Jan. 2025 · Jason Blood

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