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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

Gepostet 13. Nov. 2024 · karankuwarbidxb

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Gepostet 28. Okt. 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Gepostet 14. Apr. 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Gepostet 07. Nov. 2024 · Al

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Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

Gepostet 16. Sept. 2024 · Mauro P

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Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

Gepostet 10. Feb. 2023 · mws

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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

Gepostet 06. Nov. 2024 · Zach Ihle

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How can we remove the numbers next to the views Shared and Personal?

Gepostet 15. Okt. 2024 · Michiel De Pauw

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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

Gepostet 13. Mai 2022 · Wattpad Help

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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

Gepostet 22. Dez. 2021 · Tino R.

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