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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Gmail variants
      Beantwortet
      Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...

      Gepostet 24. März 2021 · Rick Weaver

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      Using liquid to change html contents of email template
      Beantwortet
      Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...

      Gepostet 05. Apr. 2021 · Danny Spooner

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      Importing only 1-2 emails GSuite
      Beantwortet
      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming email...

      Gepostet 16. März 2021 · #6540

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      How do I close all tickets before 2021?
      Beantwortet
      I have more than 15,000 open tickets. I want them all closed. How can I do this? 

      Gepostet 05. Apr. 2021 · Patrick Mulroy

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      Sending message to clients
      Beantwortet
      Good morning,   I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...

      Gepostet 23. März 2021 · Marta

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      Lots of customer emails in spam suddenly
      Beantwortet
      I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...

      Gepostet 29. März 2021 · Edin C.

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      Cut and Paste from Word always goes to an internal note
      Beantwortet
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...

      Gepostet 23. März 2021 · Steve Mayer

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      Block E-mail
      Beantwortet
      HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...

      Gepostet 25. März 2021 · Meshal Mazen

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      Printing formatting
      Beantwortet
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Gepostet 22. März 2021 · Michael Bui

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      Need to restore deleted data in Zendesk
      Beantwortet
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...

      Gepostet 21. März 2021 · Krishna Mohan

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