Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

Gepostet 05. Aug. 2021 · Renaud Croix

4

Follower

1

Stimme

1

Kommentar


Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

Gepostet 06. Aug. 2021 · Nico V

2

Follower

0

Stimmen

3

Kommentare


Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

Gepostet 04. Aug. 2021 · Jessica Su (Data)

2

Follower

1

Stimme

8

Kommentare


Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

Gepostet 03. Aug. 2021 · Nacho Cortés

2

Follower

0

Stimmen

3

Kommentare


We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

Gepostet 27. Juli 2021 · Bill Spies

3

Follower

0

Stimmen

2

Kommentare


We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Gepostet 21. Juli 2021 · Roger Whitacre

2

Follower

0

Stimmen

1

Kommentar


Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

Gepostet 15. Juli 2021 · Taimoor Khan

2

Follower

0

Stimmen

1

Kommentar


Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

Gepostet 13. Juli 2021 · Fakhri - [FSG] Customer Care

3

Follower

3

Stimmen

4

Kommentare


I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

Gepostet 19. Juli 2021 · Marco van Bergeijk

2

Follower

0

Stimmen

2

Kommentare


Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

Gepostet 10. Juli 2021 · zach.prasser

2

Follower

0

Stimmen

1

Kommentar