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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Slack Notifications for Updated and New Articles in Zendesk Guide
      We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. ...

      Gepostet 28. Feb. 2025 · Cansel Demirci

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      API to Retrieve Original Email To & CC Fields
      Hi Zendesk Community, I'm looking for an API or method to retrieve the original To and CC fields from an email before Ze...

      Gepostet 26. Feb. 2025 · Amit Chinchane

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      API to create tickets in python
      Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zende...

      Gepostet 20. Feb. 2025 · Michael Tan

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      How to Record Article Views in Zendesk Guide When Displaying Articles on an External Website?
      Current Situation:Our website calls the backend, which then uses Zenpy to retrieve article content from Zendesk.The retr...

      Gepostet 18. Feb. 2025 · jasonlu

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      Creating tickets in which agents can reply via SMS
      We have a piece of product infrastructure that nudges users when they have gone dark. There are some common patterns for...

      Gepostet 04. Feb. 2025 · Greg Tracy

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      Request for pushing 'draft' updates to articles
      The Zendesk translation update endpoint allows for updating articles and automatically publishes the changes.   However,...

      Gepostet 19. Feb. 2025 · Ali Avci

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      Using Zendesk Article API, how do I get the latest article draft, and not the published body?
      I have a published article with a more recent edited, unpublished draft. Using the Articles API, I can't seem to get the...

      Gepostet 06. Sept. 2024 · Bienvenido David

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      How to Retrieve All Tickets in a Date Range from Zendesk API
      "I am looking for a way to obtain all tickets within a date range, from [start date] to [end date], but I see that the Z...

      Gepostet 17. Feb. 2025 · Miguel Gonzalez Ubiera

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      How can I create or update category, section and article in Japanese using API?
      Hello, I'm trying to migrate category, section and article from live to sandbox. I moved them in the version of source o...

      Gepostet 24. Feb. 2025 · Harvey Kim

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      Search users by event type, profile source
      Is there a way to search users by events?   I know that I can get a list of users and than filter the events but can be ...

      Gepostet 05. Feb. 2025 · Cesar Arguinzones

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