Support - Product Feedback & Discussion
Neuer PostShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Community Discussion: How do you use archived ticketing data in Support? Angeheftet1 Stimme 1 Kommentar
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Read me before posting! How to write an effective feedback post and Product Feedback Guidelines Angeheftet5 Stimmen 0 Kommentare
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Add end-user as CC via Trigger or Automation417 Stimmen 460 Kommentare
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[Closed for comments] Add or Edit Tags on Closed tickets278 Stimmen 260 Kommentare
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Customization of the dashboard Nicht geplant243 Stimmen 202 Kommentare
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Ability to merge organizations [closed for comments] Nicht geplant149 Stimmen 175 Kommentare
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Add 'Remove cc' trigger/automation action127 Stimmen 152 Kommentare
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BCC's Geplant129 Stimmen 145 Kommentare
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Views - Make available for multiple Groups Geplant86 Stimmen 98 Kommentare
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Customize Status Field Values110 Stimmen 92 Kommentare
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Community Discussion: How do you use Views?7 Stimmen 88 Kommentare
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Random Satisfaction Surveys74 Stimmen 82 Kommentare
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Preserve Group and Assignee for user-generated follow-up tickets55 Stimmen 73 Kommentare
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New Ticket Desktop Notification90 Stimmen 66 Kommentare
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Delete Multiple Users, Bulk Actions Geplant74 Stimmen 66 Kommentare
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Ability to forward emails into an existing ticket34 Stimmen 65 Kommentare
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Admin tool request: List of suspended users Geplant69 Stimmen 57 Kommentare
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JIRA integration supports attachments39 Stimmen 56 Kommentare
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Stopping the reopening tickets by a ' Thank you ' response.44 Stimmen 55 Kommentare
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Allow a trigger to post comment updates Nicht geplant84 Stimmen 55 Kommentare
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Conditional ticket forms based on organization60 Stimmen 55 Kommentare
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Customize search results columns63 Stimmen 54 Kommentare
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Comment on comments in Facebook threads Beantwortet60 Stimmen 53 Kommentare
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Ticket export tool for End-users (Export tickets by organization)41 Stimmen 53 Kommentare
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Upload File Size Limit68 Stimmen 52 Kommentare
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Erase tags52 Stimmen 45 Kommentare
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Beantwortet24 Stimmen 45 Kommentare
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Triggers - Action: Add Internal Note as a trigger action50 Stimmen 44 Kommentare
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Restriction on individual tickets or groups60 Stimmen 44 Kommentare
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Disable / Un-check 'Create follow-up' option29 Stimmen 42 Kommentare