Feedback on Talk
Neuer PostHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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Determining Agent's call position2 Stimmen 5 Kommentare
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Route Calls from certain orgs to certain agents.0 Stimmen 0 Kommentare
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Ability to receive calls through the Zendesk app3 Stimmen 4 Kommentare
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Alert Admin When All Available Agents Are On Active Calls1 Stimme 1 Kommentar
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Feed Back Note interne ]0 Stimmen 0 Kommentare
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réception de MMS sur des numéros de téléphone français Beantwortet0 Stimmen 1 Kommentar
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Max time limit for agents to be away3 Stimmen 2 Kommentare
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Keyboard shortcut to hang up/end call1 Stimme 1 Kommentar
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End-User name instead of end user ID in Call history0 Stimmen 0 Kommentare
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Option for Zendesk Talk to add to existing ticket4 Stimmen 3 Kommentare
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IVR routing to a specific agent0 Stimmen 0 Kommentare
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TALK: Forwarding a call from agent to a group3 Stimmen 0 Kommentare
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Zendesk Voice: New call notification through speakers, call through headset3 Stimmen 3 Kommentare
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Set Outbound Call Number by Agent Group or End-User Organization0 Stimmen 1 Kommentar
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Feature request: Zendesk Talk - set maximum queue wait time per number3 Stimmen 7 Kommentare
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Zendesk Talk: Voicemail On - Greeting when the waiting or queing time has expired.0 Stimmen 0 Kommentare
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Feedback - put calls on hold, transfer, and still be able to switch calls on mobile0 Stimmen 1 Kommentar
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Talk Dashboard > Abandoned Calls filter1 Stimme 2 Kommentare
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Zendesk Talk: Inbound call is signaled by an acoustical signal in speakers and in headset Nicht geplant7 Stimmen 3 Kommentare
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Hold music can be updated for everything...except outbound calls on External numbers3 Stimmen 3 Kommentare
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Grouping Talk Overview by Department0 Stimmen 2 Kommentare
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Communication between Shopify and ZenDesk Talk0 Stimmen 1 Kommentar
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Zendesk Talk - Warm transfer to Agent groups4 Stimmen 2 Kommentare
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Ticket creation - inbound calls treated differently than every other channel?0 Stimmen 0 Kommentare
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Send text during call0 Stimmen 1 Kommentar
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IVR - Add Ability to Prefetch Caller Data for Routing (based on ANI)1 Stimme 0 Kommentare
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Zendesk Talk | Agent can Talk to another agent6 Stimmen 4 Kommentare
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Can new tickets from SMS populate the subject line with SMS text?2 Stimmen 0 Kommentare
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Multi-Brand: Separate Call Queues for Separate Brands0 Stimmen 2 Kommentare
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Delay of the notification call0 Stimmen 1 Kommentar