Feedback on Talk
Neuer PostHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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What's new in Zendesk - January 2021 product updates Angeheftet0 Stimmen 1 Kommentar
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Product feedback guidelines & how to write a good feedback post Angeheftet1 Stimme 0 Kommentare
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Routing Zendesk Talk calls to multiple agents at the same time126 Stimmen 120 Kommentare
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Zendesk Voice: New call notification through speakers, call through headset Geplant52 Stimmen 69 Kommentare
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Zendesk Talk Mobile App Geplant39 Stimmen 58 Kommentare
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Agent Talk status for reporting purposes27 Stimmen 35 Kommentare
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Geplant33 Stimmen 34 Kommentare
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Add Zendesk Talk specific Admin Access Abgeschlossen13 Stimmen 25 Kommentare
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice10 Stimmen 22 Kommentare
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Zendesk Talk: Allow Reporting on Agent Availability26 Stimmen 21 Kommentare
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail35 Stimmen 20 Kommentare
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Blind Transfer10 Stimmen 20 Kommentare
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Strip signature from proactive texts19 Stimmen 20 Kommentare
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Talk - agents remain available after missed call13 Stimmen 17 Kommentare
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Average wait time message using current queue activity?14 Stimmen 16 Kommentare
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Talk Service Level as a Percentage Beantwortet5 Stimmen 16 Kommentare
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Caller ID on outbound calls6 Stimmen 15 Kommentare
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Display caller's number when forwarding to agent's phone14 Stimmen 15 Kommentare
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Tickets for abandoned calls Abgeschlossen3 Stimmen 15 Kommentare
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Call Routing to Agents more than once20 Stimmen 14 Kommentare
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IVR Welcome Message repeat option17 Stimmen 14 Kommentare
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Possibility of stopping a call recording Beantwortet2 Stimmen 14 Kommentare
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[COMPLETED] Allow multiple phone numbers Abgeschlossen25 Stimmen 14 Kommentare
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[COMPLETED] Disabling Voicemail Outside of Business Hours Abgeschlossen20 Stimmen 13 Kommentare
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option for talk agents to set status Beantwortet7 Stimmen 12 Kommentare
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CSAT For Talk1 Stimme 11 Kommentare
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Transfer Calls to Away agent23 Stimmen 11 Kommentare
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Talk Dashboard - Total calls in queue by IVR destination14 Stimmen 11 Kommentare
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Zendesk Talk - What position # am I in Queue?12 Stimmen 10 Kommentare
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Reducing the time delay between decline/unanswered call and next available agent. Abgeschlossen14 Stimmen 10 Kommentare