Feedback on Talk
Neuer PostHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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What's new in Zendesk - January 2021 product updates Angeheftet0 Stimmen 1 Kommentar
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Product feedback guidelines & how to write a good feedback post Angeheftet1 Stimme 0 Kommentare
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Live Calls - Show the organisation that an agent is talking to in the Zendesk Talk page0 Stimmen 0 Kommentare
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Recording laws and Talk0 Stimmen 0 Kommentare
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Call Routing to Agents more than once20 Stimmen 14 Kommentare
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Routing Zendesk Talk calls to multiple agents at the same time126 Stimmen 120 Kommentare
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After a group, need an overflow routing to an IVR0 Stimmen 0 Kommentare
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Transfer Calls to Away agent23 Stimmen 11 Kommentare
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Caller ID on outbound calls6 Stimmen 15 Kommentare
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Allow entering of exiting ticket on inbound calls0 Stimmen 0 Kommentare
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Outbound restrict per country0 Stimmen 0 Kommentare
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Setting default country code for external transfers2 Stimmen 2 Kommentare
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Zendesk Talk: Allow Reporting on Agent Availability26 Stimmen 21 Kommentare
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Separating Work and Cell Numbers in User Profiles3 Stimmen 1 Kommentar
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CSAT For Talk1 Stimme 11 Kommentare
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Average wait time message using current queue activity?14 Stimmen 16 Kommentare
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CSAT via SMS | How do we short the satisfaction url?2 Stimmen 0 Kommentare
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Zendesk Talk - Warm transfer to Agent groups5 Stimmen 3 Kommentare
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Zendesk Talk Auto Log off Agents and Reporting0 Stimmen 1 Kommentar
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Zendesk Voice: New call notification through speakers, call through headset Geplant52 Stimmen 69 Kommentare
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Audit trail for call prior to ticket?0 Stimmen 0 Kommentare
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Communication between Shopify and ZenDesk Talk0 Stimmen 2 Kommentare
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Dedicated greeting for alert or announcement messages1 Stimme 0 Kommentare
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Display length of hold6 Stimmen 1 Kommentar
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Limit agents ability to listen to recordings2 Stimmen 1 Kommentar
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice10 Stimmen 22 Kommentare
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Zendesk Talk features3 Stimmen 1 Kommentar
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IVR Agent Flow0 Stimmen 0 Kommentare
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Quick Call Function picks randomly numbers for Outbound call3 Stimmen 2 Kommentare
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Talk - Group Specific voicemail feature request7 Stimmen 9 Kommentare