Support - User Tips & Tricks
Neuer PostFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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How to write & submit a tip for the community Angeheftet8 Stimmen 0 Kommentare
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Community tips for customer satisfaction (CSAT) surveys Angeheftet2 Stimmen 4 Kommentare
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Community tips for automations Angeheftet1 Stimme 2 Kommentare
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Tips for Insights reporting (Professional and Enterprise) Angeheftet4 Stimmen 40 Kommentare
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Help Center Custom Responsive Theme #118 Stimmen 148 Kommentare
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PHP API Library11 Stimmen 125 Kommentare
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Round robin ticket assignment47 Stimmen 108 Kommentare
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Help Center Custom Theme #210 Stimmen 101 Kommentare
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Changing field order in HC18 Stimmen 70 Kommentare
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Managing Projects with Zendesk5 Stimmen 69 Kommentare
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Tip: How to set a reminder on a ticket21 Stimmen 53 Kommentare
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Printing/PDF/Emailing Help Center Articles15 Stimmen 43 Kommentare
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Markdown embedded images22 Stimmen 43 Kommentare
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CC Customer On All Organisation Requests9 Stimmen 41 Kommentare
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Mentions: How to add !mentions function to your Zendesk13 Stimmen 40 Kommentare
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Nice little macro to collect requester system details via supportdetails.com14 Stimmen 37 Kommentare
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Up-spec your C-Sat with Mr. Smiley and Mr. Sad!12 Stimmen 36 Kommentare
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How to export Zendesk macros into a spreadsheet16 Stimmen 34 Kommentare
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How to email ticket info automatically to Non-Agents18 Stimmen 34 Kommentare
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Set up On Hold Status Reminders29 Stimmen 33 Kommentare
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Workaround: Adding a name field to your Help Center ticket form14 Stimmen 32 Kommentare
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Restricting Satisfaction Surveys by Date5 Stimmen 31 Kommentare
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Using Triggers to get the most out of Customer Satisfaction - Re-evaluation16 Stimmen 31 Kommentare
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Operational Dashboards: How do you monitor your Zendesk real-time?7 Stimmen 29 Kommentare
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Creating reports and tracking data (Using GoodData, part 2)5 Stimmen 28 Kommentare
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Auto CC user(s) on Condition (Ticket Create)6 Stimmen 27 Kommentare
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How to "Send Later" Using Automations11 Stimmen 25 Kommentare
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Check text ticket field value3 Stimmen 25 Kommentare
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Removing ALL CCs from a ticket via a Trigger/Target6 Stimmen 25 Kommentare
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A better email template for Zendesk26 Stimmen 25 Kommentare