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Zendesk AI EAP - Generative AI

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      Include separate summary for internal notes
      Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary...

      Gepostet 02. Nov. 2023 · Morten Kristensen

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      Lack of tracking for reporting
      It seems there is a lack of trackability when using Summarize, Expand and Tone Shift. This makes it difficult to assess ...

      Gepostet 27. Okt. 2023 · Morten Kristensen

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      Reporting abilities on generative replies
      Hi There,    I am having trouble finding out how many messages our conversational bot's generative AI responses was su...

      Gepostet 22. Jan. 2024 · Victoria Thrash

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      Bot - no preview for articles with log-in restriction
      We would like to test the Gen AI functions of Zendesk in our test environment.To do this, we need to use articles that a...

      Gepostet 14. Feb. 2024 · Kerstin Graf

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      Setting enhanced writing
      I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to...

      Gepostet 14. Dez. 2023 · John Spilsbury

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      Generative Chatbot Test Window not generating replies
      Hi, I'm trying to test our generative chatbot, but the test window is not generating any replies.  For context, we cur...

      Gepostet 09. Feb. 2024 · Patrick Molyneaux

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      Bug - To and From names swapped on using Enhance
      We are finding that on using Enhance function the To and From names are switched.  This Became this:  Was To Julia Fro...

      Gepostet 26. Jan. 2024 · John Ellery

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      Translating Responses Using Text Enhance
      Hey all,  First forum post so i apologise if I'm in the wrong place or duplicating a thread. We turned on the Generati...

      Gepostet 18. Jan. 2024 · John Ellery

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      I don't see GenAI controls in Guide, how to enable it?
      I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guid...

      Gepostet 06. Dez. 2023 · Alexey Smolyanyy

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      Intent, language and sentiment missing from Intelligence panel
      Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

      Gepostet 06. Dez. 2023 · Jay K

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