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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Zendesk Community Code of Conduct
      Angeheftet
      Welcome to the Zendesk Community, your place to connect with your peers to learn, share, and collaborate. We’re excited ...

      Gepostet 10. Mai 2023 · Brett Bowser

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      Notify end users that their password is about to expire
      Beantwortet
      One of our clients requested to implement a sending reminder email before being their password expires. Is that possible...

      Gepostet 26. Sept. 2022 · Sam Donovan

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      Account Manager
      Beantwortet
      Hi,  Can someone please instruct me on how to find out who my account manager is?  I'm with Graphiant and need to discu...

      Gepostet 01. Feb. 2024 · Dave Knuth

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      Try to find the account owner of Ifun Singapore
      The subscription of Ifun Singapore on Zendesk has expired and we cannot pay for the bill. We want to get the owner accou...

      Gepostet 15. Aug. 2024 · junyi lu

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      End user ticket access across multi-brand configuration options
      Beantwortet
      We're building out multi-brands and don't have much overlap in terms of audiences per brand. Nonetheless, there are boun...

      Gepostet 25. Jan. 2023 · mfg

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      Zendesk Storage Plans
      Beantwortet
      Is zendesk storage a new thing that we need to pay for or has it been there always? We recently were made aware that we ...

      Gepostet 21. Sept. 2023 · Ali

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      Account Manager
      Hi   I would like the contact details for our Account Manager.  Can someone please provide me with those details.   Than...

      Gepostet 28. Juni 2024 · Lynne

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      SSO auto-provisioning for existing users
      Beantwortet
      Hello, We have successfully integrated our Google Workspace SSO (SAML) with Zendesk and turned on auto-provisioning. Ho...

      Gepostet 02. Okt. 2023 · Sergei Valukhov

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      Account Manager contact
      Hi,   I'm looking for the contact details of our account manager. is it possible to send, please?   The instances we are...

      Gepostet 28. Mai 2024 · Robert Maye

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      Need Account Manager Contact Information
      I need to contact our Account Manager. What is their contact information? We need to speak with someone.

      Gepostet 16. Mai 2024 · Nicola Tomelli

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