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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to logout uses when they've logged in on a custom portal
      Beantwortet
      We have a custom portal where our users login. The entire login process is the Authorization grant flow and once Logged ...

      Gepostet 12. Apr. 2021 · Groffer Anderson

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      Multiple organizations with SSO to the same Enterprise account
      Beantwortet
      We have 2 distinct organizations of licensed agents accessing the same one Enterprise account.  One organization uses Mi...

      Gepostet 23. März 2021 · Jeff Mooallem

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      What is the difference between the 'Collaboration add-on' and 'Linked ticket App'
      Beantwortet
      Hi our team is looking to add some functionality to have a side conversation about a ticket.  In my process of looking a...

      Gepostet 17. März 2021 · Shona

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      Zendesk login issue
      Beantwortet
      Hi There,   I'm unable to login into my Zendesk application- neha@smartq.zendesk.com

      Gepostet 15. März 2021 · Neha

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      How many Customers do each of the plans support
      Beantwortet
      Can you please identify how many customers do each of the paid plans support? 

      Gepostet 17. Feb. 2021 · Evan Bartholomeusz

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      Can I add guide, talk, chat etc. to Zendesk support plans?
      Beantwortet
      Hi, Can I add guide, talk, chat etc. to Zendesk support plans? I was able to find these options earlier in the pricing ...

      Gepostet 04. Feb. 2021 · Akanksh Narayana

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      Zendesk JWT how to send custom data?
      Beantwortet
      Hello!We have a closed common info on Help Center for our customers. We use Zendesk SSO JWT for authorization from https...

      Gepostet 01. Feb. 2021 · Grigory Fateyev

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      How to change the owner name.?
      Beantwortet
      My wife create the zendesk account whit her name and i need to change the owner name how can i do it

      Gepostet 25. Jan. 2021 · ricardo gon

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      Several customers are unable to log in
      Beantwortet
      Hello, Two of our customers are unable to log in on Zendesk from time to time. However, they have been able to log in i...

      Gepostet 20. Jan. 2021 · Sanne van der Wal

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      License Tracking
      Beantwortet
      Hi There, Wondering if there is a quick solution in finding how active licenses are ie: check all granted licenses and ...

      Gepostet 12. Jan. 2021 · Kyle Brown

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