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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Cancelling subscription to account that I have no access to.
      Beantwortet
      To cancel my subscription, I am told that I need to log in and cancel, but my account is with a company that I no longer...

      Gepostet 17. Jan. 2024 · test

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      Formal Complaint
      Hi - I'm looking for a way to make a formal complaint via Zendesk's contact us section - directed by the bot - but can't...

      Gepostet 06. Feb. 2024 · Ella

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      Can't get hold of anyone.
      Beantwortet
      I have a ticket (#12241443) which I opened on 9th Jan and I'm just not getting any response. It's a simple question and ...

      Gepostet 19. Jan. 2024 · Darren Taylor

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      Help needed with activating a demo
      Hi, experiencing difficulties with reaching help center. Demo activating stopped so as screen announced that I need to c...

      Gepostet 12. Okt. 2023 · liza salmin

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      Connect me with Sales
      Beantwortet
      Hello there, I am one of the users of Zendesk Account and would like to talk to Zendesk Support for upgrading our accoun...

      Gepostet 09. Jan. 2024 · shabeena iqbal

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      If this is any indication of the future of AI, I don't want any parts of it! WE NEED OUR ISSUE RESOLVED ASAP!!!!
      Beantwortet
      If this is any indication of the future of AI, I don't want any parts of it!  I feel like AI has taken over Zendesk to t...

      Gepostet 16. Jan. 2024 · GirlTREK Community Care & Support

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      10+ year client! Our support pages are down, the renewals team couldn't care less!
      Beantwortet
      1263082087049 I'm hoping this post gets to you as it appears you may be the last human at Zendesk that is trying to hel...

      Gepostet 22. Jan. 2024 · Brenda A.

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      Can't get an Account Rep
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      Our account rep has gone Awol..someone else was supposed to take over this account but no luck either..HELP!

      Gepostet 05. Feb. 2024 · Stephen Mathew

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      Which web browser for Agents to achieve lowest CPU usage and longest battery runtime?
      Question to Zendesk Agent users: Which web browser do you use to achieve lowest CPU usage when working as Agent in the ...

      Gepostet 16. Sept. 2022 · Holger

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      Issue on restoring our company Account
      Beantwortet
      dear ZenDesk Support, in December we had payment issues that, for unknown reasons, we were not able to fix and our acco...

      Gepostet 12. Jan. 2024 · Davide Donzelli

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