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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
      Beantwortet
      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      Gepostet 24. Juli 2023 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
      Beantwortet
      as above

      Gepostet 11. Aug. 2023 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
      Beantwortet
      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      Gepostet 07. Juli 2023 · mfg

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      Need help changing one of my brand's prefixes.
      Beantwortet
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      Gepostet 29. Dez. 2023 · Nate Moss

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      Routing Flow Assistance
      Beantwortet
      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      Gepostet 12. Okt. 2023 · Sandoval Perreira

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      Sandbox Question
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      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      Gepostet 09. Okt. 2023 · Cassandra Anton

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      Using SSO for End Users
      Beantwortet
      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      Gepostet 13. Sept. 2023 · Alyssa Truesdale

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      Zendesk end-user authentication
      Beantwortet
      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      Gepostet 01. Aug. 2023 · Welly Wind

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      Can not login mobile application
      Beantwortet
      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      Gepostet 13. Juli 2023 · Dong Nguyen

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      Users PRofile no longer showing Guide, or Reporting Icons
      Beantwortet
      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      Gepostet 06. Juli 2023 · Jabari Sparkman

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