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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Unable to access my admin center, need to replace my ssl certificate
      Beantwortet

      Gepostet 23. Sept. 2021 · Cynthia Adrien

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      Help Center: End User Authentication - Bypassing SSO/SAML
      Beantwortet
      Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) ...

      Gepostet 08. Dez. 2021 · Karl Schoppe

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      Zendesk Talk is activated, but widget does not show in account
      Beantwortet
      Hello, we have recently activated Zendesk Talk in our account.  But, despite Talk being activated, we have no option to...

      Gepostet 11. Nov. 2021 · Silvana Conrad

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      Forget Password Email Does Not Include Link
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      Several of our end-users are unable to reset their password. Scenario:  Select Reset Password on Sign In page  Enter e...

      Gepostet 09. Nov. 2021 · Franki Cricchio

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      Chat Support
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      Did zendesk remove the built-in chat support for agents/admins? I can't find it any longer. 

      Gepostet 26. Okt. 2021 · Josh

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      export the 'Activity Feed' to excel file.
      Beantwortet
      Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.

      Gepostet 28. Sept. 2021 · Wayne Wei

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      SSO Issue
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      Hi,  Pre covid I had setup Zendesk so that when someone clicked the link "ourdomain.zendesk.com" etc They were taken to...

      Gepostet 24. Sept. 2021 · Steve Y

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      Zendesk sign in implementing
      Beantwortet
      Good afternoon, we have a website created with a Vue.js framework and we are using Zendesk as a separate subdomain to co...

      Gepostet 15. Sept. 2021 · Alex Mograine

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      Stimme

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      Receiving error: JWT signature invalid, when using the sample code shared.
      Beantwortet
      {myloginur}?kind=error&message=JWT+signature+invalid.+The+signature+cannot+be+verified%2C+check+that+your+tokens+matchI ...

      Gepostet 25. Aug. 2021 · Kumail Raza

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      On Enterprise, does a custom Role ALWAYS use an Agent license?
      Beantwortet
      We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we h...

      Gepostet 22. Juli 2021 · John

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