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Zendesk Support Closed EAP - Custom Ticket Statuses: Form Ticket Statuses

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      Expanding Beta Access for Form-Based Custom Ticket Statuses to Select Customers
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      We're excited to announce the expansion of our beta program for form-based custom ticket statuses! Due to the positive f...

      Gepostet 30. Juli 2024 · Mounika Sanikommu

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      Enhancement to the form based custom ticket status beta behavior
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      We are writing to inform you about an important update to the Form Ticket Statuses Beta feature. These changes are desig...

      Gepostet 19. Juli 2024 · Mounika Sanikommu

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      How do I create and configure Form Based Ticket Statuses?
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      Note: The ability to associate ticket statuses to forms is currently in a closed beta and not all functionality is ava...

      Gepostet 26. März 2024 · Dane Corley

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      Form Ticket Statuses API Documentation
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      Definitions  Ticket Form Status A mapping record between a Ticket Form and a Custom Status for a given account. The...

      Gepostet 26. März 2024 · Dane Corley

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      Frequently Asked Questions
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      I am unfamiliar with Custom Ticket Statues, what are they and how do I set them up?There are several different Help Cent...

      Gepostet 26. März 2024 · Dane Corley

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      How do I provide feedback?
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      Feedback during the beta stage is very important for us. We want to hear what you have to say about Custom Ticket Statue...

      Gepostet 26. März 2024 · Dane Corley

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      What is the Form Ticket Statuses Beta?
      With the release of Custom Ticket Statues (CTS), Zendesk enabled the ability for our customers to better customize their...

      Gepostet 26. März 2024 · Dane Corley

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      Form Ticket Statues Known Issues
      I wanted to create a quick post on two known issues you may encounter when setting up a Custom Ticket Status and associa...

      Gepostet 29. Apr. 2024 · Dane Corley

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      Default Statuses
      So far this has been a great addition. We use many different custom statuses so this option has been very helpful, by al...

      Gepostet 19. Apr. 2024 · Judy Baker-Johnson

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