Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Tracking agent productivity in Zendesk | Customer success checklist
      Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs...

      Gepostet 20. Juni 2024 · Grace Maxon

      3

      Follower

      0

      Stimmen

      0

      Kommentare

      Gamification | Customer success checklist
      Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

      Gepostet 20. Juni 2024 · Grace Maxon

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Service level agreements | Customer success checklist
      Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your p...

      Gepostet 20. Juni 2024 · Grace Maxon

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      What SLA for a B2B tech start-up?
      Hi,    I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly wor...

      Gepostet 28. Mai 2024 · Armelle

      4

      Follower

      0

      Stimmen

      3

      Kommentare

      Agent productivity in Zendesk | Customer success checklist
      Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the cu...

      Gepostet 17. Juni 2024 · Grace Maxon

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Organizing and Optimizing your Zendesk
      This month’s Success with Zendesk release is all about getting the most out of your instance with quick and easy organiz...

      Gepostet 19. Apr. 2024 · Grace Maxon

      3

      Follower

      2

      Stimmen

      0

      Kommentare

      Seeking Advice: Differentiating Customer Types in Our Support Platform
      Beantwortet
      Hello Community,  I’m looking for some guidance on how to visually distinguish between two distinct groups of customers ...

      Gepostet 19. Apr. 2024 · Gabi

      5

      Follower

      0

      Stimmen

      2

      Kommentare

      A/B Tests to run on tickets?
      Beantwortet
      A question for the community - what A/B tests have people had success running on tickets in their instances? I was able ...

      Gepostet 02. Apr. 2024 · Andy F.

      3

      Follower

      0

      Stimmen

      4

      Kommentare

      Idle user in messaging: send automatic message and update ticket status
      Beantwortet
      Hi there!  Can we set up the following flow? If a user doesn't respond to the agent's message in the messaging channel...

      Gepostet 26. März 2024 · A A

      4

      Follower

      4

      Stimmen

      2

      Kommentare

      Advice Needed! Business Rules / Schedules & Coverage
      Beantwortet
      Hi! I'm looking for some advice on how best to set up business schedule rules that represent our 'follow the sun' cover...

      Gepostet 23. Jan. 2024 · Alex Coburn Davis (he/him)

      6

      Follower

      0

      Stimmen

      2

      Kommentare