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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Can I use Answer bot across multiple brands?
      Beantwortet
      Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot ...

      Gepostet 28. Feb. 2023 · Charlene Javier

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      Automated article suggestion in Flow Builder
      Hello ! We're wondering if anyone had this issue, and how they've solved it. We're planning to switch from the classic ...

      Gepostet 14. Okt. 2022 · Admin Revops

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      ChatGPT in Zendesk Chat - is it possible already?
      Beantwortet
      So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main to...

      Gepostet 20. Feb. 2023 · Kārlis Stenders

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      Chat Bot "Back & Return feature"
      Beantwortet
      Greetings,  I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" featur...

      Gepostet 09. Aug. 2022 · 김범준

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      Making use of user images in chatbot
      Does anyone know if there is a way for me to get images that the user uploads into the chatbot?  Currently in my flow bu...

      Gepostet 22. Juli 2024 · shyan yong

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      AutoReply Function is blank
      Hi there,   We are on an enterprise plan and I have admin access but when trying to load up the Autoreply section it is ...

      Gepostet 01. Juli 2024 · David Green

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      Can we add hyperlinks in Answer Bot？
      Can we add hyperlinks in Answer Bot？

      Gepostet 21. Juli 2022 · 客服代理M

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      Automations
      Beantwortet
      Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24....

      Gepostet 10. Aug. 2021 · Rustam Samadzade

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      Automation - Issue with replies
      Hi there,  I hope you can help. I have set up an automation for requesters to get a follow up email. I've used tags in o...

      Gepostet 22. Apr. 2024 · Thomas

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      View management for views created via API
      We make heavy use of the proactive tickets app, which creates a new view whenever a campaign gets run. I'd like to preve...

      Gepostet 24. Apr. 2024 · mfg

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