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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Auto Message Whatsapp
      Beantwortet
      I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them ...

      Gepostet 23. Nov. 2023 · Joe

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      Automations: Notifications Email User
      Beantwortet
      Hello everyone, We have recently implemented automation for sending follow-up emails to Requester (Automation...

      Gepostet 21. Juni 2023 · Maria

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      Feature Availability for Clients without Advanced AI Add-on
      We need a feature that allows admins to set up triggers for adding internal comments to tickets. This will primarily ben...

      Gepostet 29. Feb. 2024 · Andy Hidalgo

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      Intelligent Triage on Voicemail?
      Beantwortet
      There may be a post or article on this already, but I didn't find anything when I did a quick search. Can someone confir...

      Gepostet 27. Feb. 2024 · Joshua Bentley

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      PowerAutomate JSON Failure
      Beantwortet
      Hello, wondering if anybody else has ran into this issue.  We run a Power Automate flow to change the Requestor field (...

      Gepostet 21. Feb. 2024 · Ammy Hurtado

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      Pool randomly (but recently) closed tickets for QA
      Beantwortet
      Alright, this might be kind of a big ask--but I'm curious to hear other's ideas. The vision is to pool random tickets re...

      Gepostet 31. Jan. 2024 · Alyssa Libo

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      Autoreply depending on keywords
      Beantwortet
      Autoreply when keywords like 'return' 'exchange' 'cancel' are  included to assure the customer  someone will look into i...

      Gepostet 08. Jan. 2024 · Rodrigo M.

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      3 Strike - Automation
      Beantwortet
      Hi everyone, I'm thinking about creating an automatic process to Zendesk do the "3 strikes rule" then, close the ticket...

      Gepostet 20. Feb. 2024 · Danilo Moretti

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      When using Dynamic Content, CSAT results show drop down place holder instead of the value
      I use dynamic content in order to localize all strings on the CSAT, but specifically with the drop down options, those s...

      Gepostet 29. Jan. 2024 · Joe C

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      Change ticket Subject in corelation with the fields
      Beantwortet
      Hy everybody, Is it possible to change to the ticket subject (https://help.successcx.com/hc/en-au/articles/1832057164840...

      Gepostet 30. Jan. 2024 · Gabi

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