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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.


Please let me know how to do settings for using Zendesk AI chatbot correctly.   We applied to Zendesk and got the featur...

Gepostet 30. Mai 2024 · Tom

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I am writing an automation to accommodate for rate limit errors - specifically 429s. In order to do so, my error handlin...

Gepostet 11. Feb. 2025 · mfg

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I need help setting this up for my site. I have already created a comprehensive help centre with FAQs and answers for th...

Gepostet 04. Feb. 2025 · Jane Smith

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I'd like to scan our end users for identities that are undeliverable so that we can automate rudimentary bounce error re...

Gepostet 02. Aug. 2024 · mfg

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Hi Zendesk Family!   I am using Zendesk Suite Professional Plan. I need help in implementing Zendesk Bot for Help Center...

Gepostet 21. Nov. 2024 · Nagarjun-admin

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Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a...

Gepostet 24. Feb. 2022 · LottieFiles

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We are building a conversation bot which is integrated with our iOS and Android apps.   For advanced functionality, such...

Gepostet 27. Nov. 2024 · Andrew

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Hi Everyone,   Im helping our CRM configuring there Conversation bot/Chat bot on Checking for agent availability. He pro...

Gepostet 20. Dez. 2024 · Angelo Medalla

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I recognize that slack side conversation are not be able to use on trigger now.I expect to be added slack side conversat...

Gepostet 15. Okt. 2024 · Tatsuro Nomura

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The bot is answering questions, but I can't see the automated replies. What could be the reason? 

Gepostet 11. Sept. 2024 · Zainab Saeed

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