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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to add URL in flow builder?
      Beantwortet
      Hi there,   May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding bu...

      Gepostet 28. Apr. 2022 · Jessica Fong

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      How can I disable Answerbot suggestions for certain email addresses?
      Beantwortet
      I haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set ...

      Gepostet 26. Apr. 2022 · Eckhard Doll

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      Document Recommendation Logic
      Beantwortet
      Hi. Is the document "A" excluded from the recommendation when a customer searches the Help Center, reads the document "...

      Gepostet 26. Apr. 2022 · 정문균

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      Email answerbot doesn't ignore signatures
      Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot,...

      Gepostet 22. Apr. 2022 · Gwyn Mabo

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      Auto Append Related Articles to Ticket
      Beantwortet
      Hi, How to automatically append 2-3 related articles to the ticket when auto-responding? For example, customer emails u...

      Gepostet 08. Apr. 2022 · Anthony

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      Answer Bot Messages Custom Updates
      Beantwortet
      Hi, we are updated the  answer bot message related string files, But it is not reflecting  the app side. It is showing t...

      Gepostet 01. Apr. 2022 · Krishnakumar D

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      Testing another version of the "Request customer satisfaction rating" automation
      Beantwortet
      I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it...

      Gepostet 30. März 2022 · Phil Baker

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      Answerbot created a ticket
      Beantwortet
      I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the ...

      Gepostet 22. Feb. 2022 · Nikki

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      AnswerBot not showing request form after unsuccesful query
      Beantwortet
      Hello,I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a...

      Gepostet 03. Feb. 2022 · Generation Global Support

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      Ticket Close Goal + Pending Status?
      Beantwortet
      I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days lo...

      Gepostet 24. Jan. 2022 · Maxine Levine

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