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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Notifying requester of pending comment every N days
      Beantwortet
      Hi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a...

      Gepostet 21. Sept. 2021 · Patrick Lieu

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      Stimme

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      Prevent sending Due Date Reminder on weekend
      Beantwortet
      Hello,Using Custom ticket field Date (as a due date), I would like to send notification to agents 1 day before this Due ...

      Gepostet 15. Sept. 2021 · Renaud Croix

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      How do I use keywords to transfer a customer from the chat bot to a live agent?
      The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clea...

      Gepostet 07. Sept. 2021 · Chris

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      Satisfaction Survey
      Hi, I have more than one question about satisfaction survey: 1- Is  satisfaction survey sent to email address only or ...

      Gepostet 02. Sept. 2021 · Hesham Mahmoud

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      Chatbot functionality
      Beantwortet
      I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and th...

      Gepostet 27. Aug. 2021 · Paul

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      Chatbot Article Reporting
      Beantwortet
      Hi Folks - just wondering if other people are reporting on this in a workaround way. Support recommended that I ask here...

      Gepostet 18. Aug. 2021 · Brian Collins

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      Changing wording for the Answer Bot in Web widget
      Beantwortet
      Hi!My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-u...

      Gepostet 11. Aug. 2021 · Mia Katarina Andric

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      AnswerBot and Misspellings
      Beantwortet
      Is there a solution to help AnswerBot better handle misspellings? For example, a customer asked about our integration wi...

      Gepostet 05. Aug. 2021 · Jeremy Watkin

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      No Survey Tag
      Beantwortet
      Hi there, We have an automation set up to solve tickets out after 7 days of no response. We have a separate automation...

      Gepostet 27. Juli 2021 · Sora Hearts

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      Zendesk Agentless Bot
      Beantwortet
      Hi There ! I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personal...

      Gepostet 23. Juli 2021 · Vinay Pandravada

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