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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to Chat bot custom greeting message?
      Beantwortet
      I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...

      Gepostet 22. Nov. 2023 · Gagan

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      Enabling Answer Bot on Web Widget (Messaging)
      Beantwortet
      Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answ...

      Gepostet 24. Mai 2023 · Alex Garcia

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      Duplicate existing chatbot flowbuilder
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      Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...

      Gepostet 01. Apr. 2022 · LottieFiles

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      Zendesk Automation Query
      Beantwortet
      Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...

      Gepostet 18. Jan. 2024 · Sonali Dmello

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      Autoreply with specific articles based on form answers?
      Beantwortet
      Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...

      Gepostet 08. Jan. 2024 · Phillip Morris

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      Satisfaction ticket field wasn't updated according to the given feedback
      Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...

      Gepostet 29. Dez. 2023 · Kirill Akimov

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      How to create an automation to change status of ticket after a certain period of time?
      Beantwortet
      Hello,  I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...

      Gepostet 13. Dez. 2023 · Viorel Parvan

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      Automation to send public reply when new ticket is received
      Beantwortet
      Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...

      Gepostet 07. Dez. 2023 · Nikki Mier

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      AI Bots and hallucinations?
      We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...

      Gepostet 01. Dez. 2023 · Mandy Labriola

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      Bot WhatsApp problem
      Beantwortet
      How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?

      Gepostet 09. Nov. 2023 · Guest Experience Admin

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