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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Issue with Answer Bot suggested articles
      Beantwortet
      Hi!I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set ...

      Gepostet 16. Juli 2021 · Mia Katarina Andric

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      Automatic Responder after x hours of no message/answer from our org
      Beantwortet
      So I need the following logic: Ticket is created -> if no one in our org did answer to this ticket after 6 hours, the ...

      Gepostet 18. März 2021 · Dominik Leeb

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      Filter not working for answer bot
      Beantwortet
      I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://suppor...

      Gepostet 08. Juli 2021 · Lorenzo

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      Csat Automated survey wasn't created
      Beantwortet
      Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated ema...

      Gepostet 01. Juli 2021 · Account Management

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      Setting up Trigger based on Requested value
      Beantwortet
      Hello Folks, Looking to see if there is a way that through Triggers or other functionality that I can have a notificati...

      Gepostet 29. Juni 2021 · Joshua Lapointe

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      Answer Bot suggestions on subject line
      Beantwortet
      I'm aware that Answer bot suggests articles based on the first 75 words of the article (or it weighs it more heavily as ...

      Gepostet 24. Juni 2021 · Oscar Velez

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      Automating Two Follow-Up Responses For Customers
      Beantwortet
      Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer'...

      Gepostet 19. Juni 2021 · zach.prasser

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      Answerbot for Zendesk Messenger
      Beantwortet
      In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you...

      Gepostet 03. Juni 2021 · Emily Czechowski

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      Ideas on how to improve the Answerbot click-through rate
      Beantwortet
      Hi, We have been using Answerbot for about 4 months on tickets raised via email.  Our click-through rate is at 9.1%.  W...

      Gepostet 28. Apr. 2021 · Julie Foster

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      Broken Satisfaction survey CSAT
      Beantwortet
      I have set up the Customer Feedback (Satisfaction check). It states (here https://support.zendesk.com/hc/en-us/articles...

      Gepostet 12. Feb. 2021 · Aleksandra Budnik

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