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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Zendesk Chat RPA and AI
      Beantwortet
      Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?  

      Gepostet 28. Aug. 2023 · Engin EKEN

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      WPspamAIbot1GPT attacking web forms
      Beantwortet
      Our company was experiencing an influx of spams everyday with our web forms for the past week.  Then it stopped for a fe...

      Gepostet 15. Sept. 2023 · Alex Ammerman

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      separate chat flow or chat question based on URL
      Beantwortet
      I need help on following case: We want to setup different kind of chat window / chat flow based on page from which chat ...

      Gepostet 17. Okt. 2023 · silly one

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      Chatbot Fields Visibility
      Beantwortet
      We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a...

      Gepostet 31. Okt. 2023 · Tendai Rioga

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      Bot Builder: Ask For Details Tag
      Beantwortet
      When using 'Ask for Details' on Bot builder is there a way to tag the form so it can be routed to our correct internal q...

      Gepostet 26. Okt. 2023 · Hayley

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      AI chat plugin that will rewrite entered text
      Beantwortet
      Is there a current AI chat plugin that will take highlighted text and revise it, expand it or rephrase it?

      Gepostet 17. Okt. 2023 · Exposure Events

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      Can Zendesk bot start the specific Answers ?
      Beantwortet
      My requirement detail: 1. I'm preparing Zendesk messaging bot for Hotel website.2. When the chat widget get started, I ...

      Gepostet 15. Okt. 2023 · Bom Proapp

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      Automations
      Beantwortet
      I would like to create an automation to send out Customer satisfaction score to our merchants.The thing is we already ha...

      Gepostet 10. Okt. 2023 · Hampus

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      route ticket based on chat bot answers
      Beantwortet
      We need to route tickets based on choice of customers when they are in a conversation with chat bot . this will make a g...

      Gepostet 17. Sept. 2023 · Abdelhameed Khaled

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      How to set up a trigger for a date field of the value is above/more than n days?
      Beantwortet
      I want to create a trigger for sending an email notification to the users if the order delivery date is more than 30 day...

      Gepostet 15. Sept. 2023 · karankuwarbidxb

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