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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Answer Bot Survey
      Beantwortet
      Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...

      Gepostet 03. Jan. 2023 · Kandice Allred

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      Flow Builder Check user authentication
      Beantwortet
      Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...

      Gepostet 14. Sept. 2022 · Gauri Sanil

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      Trigger CSAT Email for Talk Tickets
      Beantwortet
      If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...

      Gepostet 19. Dez. 2022 · Lara McCaleb

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      Testing answer bot
      Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...

      Gepostet 01. Dez. 2022 · Rebeca

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      Something went wrong on our end. Let’s start again.
      Beantwortet
      When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....

      Gepostet 30. Nov. 2022 · Justin Rader

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      CSAT customization
      Beantwortet
      I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...

      Gepostet 25. Nov. 2022 · akash kumar

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      Satisfaction Survey Visibility
      Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...

      Gepostet 09. Nov. 2022 · Jennifer Landry

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      Answerbot: Tickets auto-solving without customer choosing article
      Beantwortet
      Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...

      Gepostet 11. Okt. 2022 · Stacy Robinson

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      CSAT broken Link
      Beantwortet
      We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...

      Gepostet 15. Sept. 2022 · Alan MUNTADAS

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      Chatbot functionality based on FAQ
      Beantwortet
      I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?

      Gepostet 28. Juli 2022 · Praveen

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