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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Bot Flow Builder Management by APIs
      Beantwortet
      Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...

      Gepostet 10. Mai 2022 · Cheryl Lane

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      Trigger when a ticket has not been assigned from a group to an individual user within the group
      Beantwortet
      We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...

      Gepostet 23. Juni 2022 · Sara Pearson

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      Adding CSAT to Agent Signature
      Beantwortet
      We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...

      Gepostet 27. Juli 2022 · Michael Duran

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      Can I do this with Flow Builder
      Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...

      Gepostet 05. Juli 2022 · Darren Blakemore

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      Does "Hours since closed" also catch un-closed tickets?
      Beantwortet
      Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...

      Gepostet 23. Juni 2022 · Ryan P.

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      Is it possible to check the effectiveness of the answer bot?
      Beantwortet
      Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...

      Gepostet 10. Juni 2022 · Ignas

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      Chatbot customization
      Beantwortet
      Hello,  We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...

      Gepostet 03. Juni 2022 · Freyja

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      Trying to create a trigger that will auto-select a form based on answer bot flow
      Beantwortet
      I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...

      Gepostet 20. Mai 2022 · Trudy Slaght

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      CSAT update notification triggers
      Beantwortet
      Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...

      Gepostet 18. Mai 2022 · David Brown

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      Adding Previous Conversation Directly into CSAT Follow-Up
      Beantwortet
      We are looking into putting the previous conversation into our CSAT follow-up.  At the moment we use the placeholder {{...

      Gepostet 12. Mai 2022 · Michael Duran

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