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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.


What is the best way for a support manager to see all tickets relevant to his group with Realtime updates for messaging ...

Gepostet 25. Juni 2024 · Efrat Barak Zadok

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I'm currently looking into setting up the new messaging widget early since the switch will automatically happen in Augus...

Gepostet 23. Juli 2024 · David Pajda

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Hi!  I just integrated a Whatsapp Account to Zendesk and I cannot delivered messages back to my clients.  Any idea why...

Gepostet 11. März 2021 · Paulina Bustos

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If we select 'Custom launcher' for our Messaging Web Widget, the widget is no longer available in our Help Center/Guide ...

Gepostet 13. Feb. 2024 · Morgan King

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I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages dif...

Gepostet 17. Juli 2024 · Jéssica G. Bigon

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Hi, we recently incorporate a widget at the checkout page of our website, and the following items are what we would like...

Gepostet 12. Juli 2024 · Crystal - Splashtop

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Chat Auto Accept
Beantwortet
Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that te...

Gepostet 02. Feb. 2021 · Berry Belcher

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Hi, I implemented a chatbot for WhatsApp and it is working fine. but once the chatbot is completed and the ticket is no...

Gepostet 17. März 2024 · Farventure

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Good Morning, I have just been told by support that because I am the only account on my Zendesk, I cannot get notificat...

Gepostet 22. Okt. 2022 · Rob Muise

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Our Chatbot's default language is English, and we noticed some translations are not very precise. Is it possible for us ...

Gepostet 29. Mai 2024 · Annie Chen

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