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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Setup Zendesk on my site
      Beantwortet
      I'd like to setup zendesk analytics and live chat feature on my blog, is this possible to get on a blog? And what are th...

      Gepostet 10. Aug. 2021 · Blackmart Apk

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      Offline Chat Not Received by Team
      Beantwortet
      Hi, (This issue is related to iOS) The issue I am facing is that when iOS chat with ChatBot after operating hours, Dash...

      Gepostet 03. Aug. 2021 · Saad Ullah

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      How to remove the inscription Queue position?
      Beantwortet
      I want to remove the inscription "Queue position" that is highlighted on the screen.Can I do that?How do I do this? htt...

      Gepostet 30. Juli 2021 · Yuliia Bon

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      Capture contact-form user input from parent window with JavaScript
      Beantwortet
      I have the Zendesk iframe widget on my WordPress site. I need to somehow capture the user input in the parent window. I ...

      Gepostet 30. Juli 2021 · Gretrix

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      Responding to WhatsApp tickets via Support & Chat app
      Beantwortet
      Hi, I'm new to Zendesk. I found it really great in supporting the business. I am utilizing every product it has. But I ...

      Gepostet 17. Juli 2021 · Nur Alina Ahmad Shuhaili

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      Custom form in Zendesk Chat
      Beantwortet
      As part of conversation with a user, would like to pop up a custom form (created on Zendesk Support) within the Zendesk ...

      Gepostet 13. Juli 2021 · John Doe

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      chatting page setting
      Beantwortet
       Hi Zendesk support team,  My company uses Live chat.  when you click "..." from the bottom of the chatt...

      Gepostet 13. Juli 2021 · 정민 황

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      Issue with Date field in ticket form
      Beantwortet
      Hi! I'm having issues with displaying the "Date" custom field in my ticket when it comes to the chat interface.As you ca...

      Gepostet 06. Juli 2021 · Mia Katarina Andric

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      Doubled ticket from facebook messenger
      Beantwortet
      Since I connected Facebook messenger to our Zendesk platform, there are sometimes doubled tickets. For example, I can ha...

      Gepostet 05. Juli 2021 · Paul

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      WhatsApp/Messaging Agent Work Space
      Beantwortet
      When the Agent Workspace is activated WhatsApp has to be connected via Messaging channels, as it has to be when Agent W...

      Gepostet 30. Juni 2021 · Kerry Charlton

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