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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Web Widget: Overwrite the users url
      Beantwortet
      Hi, We are utilizing the web widget on our internal site, and are having security issues with the users URL being inclu...

      Gepostet 18. Jan. 2021 · Phil Stewart

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      Chat opener message
      Beantwortet
      I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messa...

      Gepostet 04. Feb. 2021 · Scott Franke

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      Zendesk Guide Integration to Chat Widget
      Beantwortet
      I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the...

      Gepostet 27. Jan. 2021 · Torsor Kotee

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      How can I send a message as the user and agent to the web widget?
      Beantwortet
      I have a chatbot that I'd like to transfer over to the web widget for a live agent. I need to inject the chat history fr...

      Gepostet 22. Jan. 2021 · Austin Jones

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      Duplicate ticket with social messaging
      Beantwortet
      I have some doubts regarding Line OA integration on Zendesk. When a customer contacts our agent via Line OA, it appears ...

      Gepostet 22. Jan. 2021 · Yensira Tantitakurn

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      Downloading past chats
      Beantwortet
      I am wondering if it is a possibility to download chat history onto a file separate from Zendesk?  I've had a look on t...

      Gepostet 07. Jan. 2021 · Artisan Furniture

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      Chat integration in my CRM
      Beantwortet
      Good morning, I am actually developing a CRM. My client asked me to integrate a chat that would allow logged CRM's use...

      Gepostet 04. Jan. 2021 · Mauro Cassani

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      How to minimize the widget
      Beantwortet
      Recently the chat in our website started to appear open like this: We would like it to show like this: I have been...

      Gepostet 08. Jan. 2020 · Vybs

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      Why does the alarm siren go off every time I connect even if I have it disabled?
      Beantwortet
      This siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent o...

      Gepostet 24. Sept. 2019 · Kelsey H

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      Department Offline Status
      Beantwortet
      Background: Our company has several products / services (over 10) that we sell our clients. It is impossible for one tea...

      Gepostet 24. Sept. 2019 · Permanently deleted user

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