Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      WhatsApp ticket management
      Beantwortet
      The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via Whats...

      Gepostet 04. Okt. 2023 · Georgina Bullworthy

      4

      Follower

      0

      Stimmen

      3

      Kommentare

      User Identification in messaging
      Beantwortet
      We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zend...

      Gepostet 18. Nov. 2021 · Gabbi

      18

      Follower

      8

      Stimmen

      13

      Kommentare

      Messaging to Email Reporting
      Hi All,  How can I report on the # of messaging “chats” that turn into email?    For example, the support request starts...

      Gepostet 07. Mai 2024 · Afton Rupert

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      hide widget when printing
      I'm trying to apply “noprint” css class so widget doesn't get printed out… anyone have any idea how we can achieve this?...

      Gepostet 03. Mai 2024 · HomeHealthMD Agent

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Conversation extensions in messaging, is Sunshine needed?
      Hi,Is Sunshine Conversation needed when using Conversation Extensions in messaging? 

      Gepostet 02. Mai 2024 · Izabella Hammar

      1

      Follower

      1

      Stimme

      1

      Kommentar

      WhatsApp messages & bypassing the 24-hour rule
      Beantwortet
      Hi everyone, I would need your help to understand why it is now possible, through the agent workplace in Zendesk, to res...

      Gepostet 11. März 2024 · Stefano de Rossi

      4

      Follower

      0

      Stimmen

      5

      Kommentare

      How did you manage article recommendations in Messaging without the JSON web token?
      I have a question to our Zendesk Community!   So, my team is still considering the transition from Chat to Messaging. Th...

      Gepostet 30. Apr. 2024 · Christian Estefani

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      New IOS SDK version with Privacy Manifest
      I want to know when will be released a new version of the iOS SDK with Privacy Manifest as required for Apple for 3rd pa...

      Gepostet 11. Apr. 2024 · Frank Valbuena

      5

      Follower

      4

      Stimmen

      4

      Kommentare

      Facebook Comments
      Beantwortet
      Hello, Is there any option to reply to Facebook comments without selecting the option to create every single comment as ...

      Gepostet 03. Aug. 2022 · Mohamed Hosny

      4

      Follower

      0

      Stimmen

      5

      Kommentare

      Chat Triggers - Adding tags, performance is poor
      Beantwortet
      We've added chat triggers that add tag to ticket based on the browser and platform for the visitor. It's set to run trig...

      Gepostet 01. Apr. 2024 · Nicole Orbe

      1

      Follower

      0

      Stimmen

      1

      Kommentar