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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Voicemail Noise/Transcription Tickets
      We noticed that some of our tickets have voicemails with background noise. The transcription piece transcribes words tha...

      Gepostet 12. Sept. 2024 · Jessica Russell

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      How to assign a form based on talk line used
      Hello We have multiple talk lines.  Is there a way to do the following? based on which line is called, assign appropria...

      Gepostet 28. Sept. 2024 · Operator AV-1544

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      Unable to Create Channel ID
      Hi Zendesk Support Team,We need to add a new channel ID to attach our new SDK, but it says there is a problem with our T...

      Gepostet 12. Sept. 2024 · Support Team

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      Agent Availability Events on ZAF SDK
      Hello  We need to react to agent availability events on a Zendesk App using ZAF client, we followed the documentation an...

      Gepostet 11. Sept. 2024 · Jorge Silva

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      Zendesk Talk phone number as Google Developer Account support phone number
      I need to establish a developer profile that includes a phone number for end user support. It seems logical to use a Zen...

      Gepostet 09. Sept. 2024 · Abdulqader Haddad

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      Zahlung metod
      Hallo ich  Habe neue k Kart Bank 

      Gepostet 27. Juli 2024 · Alireza Rasti

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      Scheduling via phone (with auto-attendant)
      Beantwortet
      We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us a...

      Gepostet 05. Aug. 2024 · Dana Harrison

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      Callback Request Tickets - Team Confusion & Customers Being Called Twice | Tags, Routing, or Any Other Insight Appreciated
      Beantwortet
      Hey Zendesk Community! To preface this, I've already discussed this with Zendesk Support, but I'm hoping for some insigh...

      Gepostet 26. Apr. 2024 · Casey Mardix

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      Auto assign incoming calls to an assigned agent.
      I would like to set up a trigger where incoming calls from existing customers are automatically directed to their assign...

      Gepostet 31. Juli 2024 · Michael Koerner

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      How to send an email to a Talk ticket
      Beantwortet
      Hey, I'm not clear on how to do if I have a ticket that was initially a phone call and I need to reply with an email lat...

      Gepostet 21. Apr. 2021 · Andre

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