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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Can you prioritize certain call types that are holding?
      Beantwortet
      Is there a way to prioritize calls that are holding depending on the menu option they choose in our IVR? I have clients ...

      Gepostet 14. Apr. 2023 · Brian Powers

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      Call someone based on a High priority ticket
      Beantwortet
      When a system down / high priority ticket comes in outside of normal working hours (A set conditions set are met). We w...

      Gepostet 17. Jan. 2023 · Keelan Pannell

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      support and talk
      Beantwortet
      how can i make a ticket in support the text the customer instead on emailing?

      Gepostet 16. Juni 2023 · Capital Tech Repairs

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      Supervisor Conexon Connect
      Beantwortet
      We are having issues with calls dropping, any sugguestions?

      Gepostet 11. Mai 2023 · Kimmie Nicas

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      Delete Talk Data
      Beantwortet
      Is it possible to delete talk data.  I had a customer inadvertently call in 25 times during our team meeting when all ag...

      Gepostet 17. Apr. 2023 · Spencer Hutton

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      Installing Zendesk Talk as a softphone
      Beantwortet
      We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Ta...

      Gepostet 20. März 2023 · Irjen Schamphelaere

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      What are the instances in a call not generating a ticket
      On the 25th of February we had a large number of inbound calls between 9:30am to 10:30am, not all these calls generated ...

      Gepostet 14. März 2023 · Mat Lord

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      Outbound calls that went to customer's Voicemail
      Beantwortet
      Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagg...

      Gepostet 14. Dez. 2022 · Jahn

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      Hide Caller ID
      Beantwortet
      Is it going to be possible to remove caller ID on Zendesk talk?We want to be able to call customers but we don't provide...

      Gepostet 18. Okt. 2022 · One Retail Group Limited

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      Best way to temporarily shut down phone lines?
      Beantwortet
      Hi there! We're new to Zendesk and are in the process of rolling out Zendesk Enterprise to our team. I'm trying to figur...

      Gepostet 14. Okt. 2022 · John Burke

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