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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Call Back Feature
      Beantwortet
      My understanding of the way the call back feature works is that the call back request rings through to all available age...

      Gepostet 01. Juni 2022 · Amy Elitzer

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      Sending URLs via SMS
      Beantwortet
      Hello! My organization uses the SMS product, and I am wondering: if I send an SMS with a URL in it, do I need to include...

      Gepostet 15. Juli 2022 · Nina Wilson

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      When agents are in an offline or transfer state in Zendesk Talk incoming calls are cut off.
      Beantwortet
      We are having an issue with calls being cut off instead of queued when all agents are busy. Is there an option to change...

      Gepostet 22. Juli 2022 · Route 101 Admin

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      Best practices/thoughts: How do talk users manage a significant number of lines?
      Our business has a growing number of lines in Zendesk Talk and agents are experiencing a pain point in scrolling to the ...

      Gepostet 23. Juni 2022 · Layla Murphy

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      How to configure call routing based on time?
      Beantwortet
      Hello, I need help trying to set up my call routing properly while keeping different messages based on a schedule. We ...

      Gepostet 25. Mai 2022 · JungleJordan

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      Text feature missing images
      Beantwortet
      When sending images to a mobile number purchased from Zendesk as a temporary line I've enabled it for images but no imag...

      Gepostet 21. Apr. 2022 · James Persson

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      2nd Voicemail
      Beantwortet
      Hey there, Would it be possible to set up 2 different voicemails, 1 for during office hours when unfortunately an agent...

      Gepostet 19. Apr. 2022 · Eloy rijn

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      Replies from SMS messages opening a new ticket
      Beantwortet
      Hi all,   I was just wondering if someone could assist me with the issue I have with SMS replies opening new tickets. ...

      Gepostet 13. Apr. 2022 · Brian Evans

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      Talk - Route to group without keypress
      Beantwortet
      Hello to everybody, I am trying to start the call with the "intro greetings and then route automatically the call to a ...

      Gepostet 01. Apr. 2022 · Davide Accini

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      Accepted Call Drops
      Beantwortet
      Call drops when I click on the "Accept" or "Call" button. This issue affects both callback request and incoming call. Re...

      Gepostet 08. März 2022 · Eriq Paller

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