Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Different Text triggers based on which number is texted
      Beantwortet
      We currently have two teams that can receive tickets via text. Is there a way to differentiate the response based on the...

      Gepostet 10. Jan. 2022 · Winston Domingue Jr.

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Support Phonenumer into Zendesk (Denmark)
      Beantwortet
      How do we get our Danish Support phone number into Zendesk in Denmark?

      Gepostet 16. Feb. 2022 · Jorgen Svendsen

      3

      Follower

      0

      Stimmen

      1

      Kommentar

      Incoming tickets via text
      Beantwortet
      We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we ...

      Gepostet 08. Feb. 2022 · Beth Terry

      3

      Follower

      0

      Stimmen

      5

      Kommentare

      External call transfer - console not popping up
      Beantwortet
      When I transfer/forward a call from an outside landline number (a Panasonic mobile device) to our Zendesk Talk-line, the...

      Gepostet 04. Feb. 2022 · Office

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Non-URL based SMS Survey for Phone (best app?)
      Beantwortet
      Hi everyone,  We're looking to survey our Talk customers after their phone call is done. We want to be able to send an ...

      Gepostet 20. Jan. 2022 · Benny Samuel

      19

      Follower

      0

      Stimmen

      8

      Kommentare

      Notifying inbound callers about a known issue
      Beantwortet
      We want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not...

      Gepostet 14. Jan. 2022 · MineralTree | Support

      4

      Follower

      0

      Stimmen

      1

      Kommentar

      Zendesk microphone volume quiet even with mic volume turned way up
      Beantwortet
      Hello,  I will often have periods of time when the person on the other end of the line has a hard time hearing me in ze...

      Gepostet 13. Jan. 2022 · Scott Mossman

      6

      Follower

      0

      Stimmen

      5

      Kommentare

      Talk icon in Support disappears
      Beantwortet
      Agents keep reporting an issue with the Talk Icon in Support disappearing.  If they reset their browser then it appears,...

      Gepostet 12. Jan. 2022 · Dana Coffman

      5

      Follower

      0

      Stimmen

      3

      Kommentare

      How to hide call recordings?
      Beantwortet
      Hi,  We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those ...

      Gepostet 06. Jan. 2022 · Gerardo

      2

      Follower

      1

      Stimme

      1

      Kommentar

      How to identify call recordings in tickets?
      Beantwortet
      Hi,  How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is ther...

      Gepostet 05. Jan. 2022 · Gerardo

      3

      Follower

      2

      Stimmen

      4

      Kommentare