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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      How far back does email error history go?
      Experimenting with the new email error feature via API and curious how far the data goes back. I'm using the api/v2/emai...

      Gepostet 13. Feb. 2025 · mfg

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      Getting 503 Connection termination
      {"status":{"code":1,"message":"{\"readyState\":4,\"responseText\":\"upstream connect error or disconnect/reset before he...

      Gepostet 22. Okt. 2024 · Akshat Agarwal

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      How to solve an issue on Jira when the ticket on Zendesk is solved?
      Hi!   I have a scenario on which I'd like to solve the issue on Jira whenever I solve the ticket on Zendesk, is it possi...

      Gepostet 27. Aug. 2024 · Eduardo Cunha

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      Migrating the data from Jira Data center to Jira Cloud Instance
      Hello Team We are Planning to Migrate Jira data from Data Center to Cloud Instance. As a part of migration we need to m...

      Gepostet 01. März 2024 · Srikanth Gowda B S

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      Sent e-mail notification with attachments
      I want to send an e-mail to a recipient outside of Zendesk and I want to have the e-mail sent in the background from the...

      Gepostet 12. Feb. 2025 · Nadya Arabadzhieva

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      GDPR - Easier way to delete, redact, and manage data
      Managing customer data in line with GDPR can be challenging, but the GDPR Compliance app simplifies the process. With it...

      Gepostet 06. Feb. 2025 · Growthdot

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      Sync from Jira into Zendesk ticket : created and last commented date
      Hi,   Is it possible to sync the created date and last commented date timestamps from a linked Jira into corresponding Z...

      Gepostet 05. Feb. 2025 · Jay Krishnan

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      Sending information from Jira to Zendesk
      Hi team, I wanted to let this here in case anyone has any workaround about the following problem: My team can't send inf...

      Gepostet 02. Sept. 2024 · pablo.torres

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      Options to integrate our Zendesk with customer's ServiceNow application
      Hello,   Is it possible to integrate our Zendesk with customer's ServiceNow application - any out of the box solution av...

      Gepostet 28. Aug. 2024 · Asim Hassan

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      Notify webhook for new ticket comments
      Beantwortet
      I'm trying to setup a webhook to get notified on all new comments for a Ticket. I'd like to have the id, comment, and co...

      Gepostet 01. Okt. 2021 · Stefan Dao

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